Información|Trasluz Casual Wear
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Do you need help?

Please, fill the application form with your data and we will contact you as soon as possible.





This service is available Monday to friday from 9:00 to 20:00 and Saturday from 10:00 to 20:00.
This data will only be used to cantact you at this time. They won´t be store in any filedatabase.


Conditions / Trasluz

PAYMENT

How can I pay?
These methods of payment are available:
- Bank transfer
- Credit card (Visa, Visa Electron and Mastercard)
- Paypal
- Cash on delivery*.
*Personalized garments will not be sent on this payment method. In case we receive an order with these garments on this payment method we will contact with you. Is it safe to pay with my credit card? Yes, it is. The information is encrypted. If you choose to pay with Visa or Mastercard we will only accept “Ces” (Electronic safe trade) transactions. Once we have checked that you own a “Ces” card, we will approve your buying. If the bank verifies its authenticity, we will make the charge. Why can be my credit card rejected? Your credit card can be rejected if:
- You have entered any wrong information or personal details. Check that you have filled all the gaps correctly.
- You have reached the limit of your credit card. Check it with your bank.
- Your credit card might have expired. Order validity In case of not receiving the payment in 7 days the order will be removed. You should have to do another new one. What happen in case that you pay for a non stock garment? In this exceptional case you will receive your money maximum in 15 days. Can I order Tax free? No you cannot, Tax Free only applies to products bought in store and which you transport.

SHIPPING

Where can I receive my order? We ship orders to the address indicated by the buyer (home, work, etc. never a P.O box) or to the TRASLUZ´s shop that you choose. How much are the shipping fees? How much are the shipping fees? To any TRASLUZ shop, free shipping. Shipping costs for Península, Balearic Islands and Portugal 3.30 EUR (+ VAT). Ceuta, Melilla and Canary Islands are 49.95 EUR (+ VAT). If the purchase overcomes 50 euros in season items or if your total order overcomes 100 euros, delivery costs will be free, excluding Ceuta, Melilla and Canary Islands.
Other countries please email us to ventaonline@trasluz.net. How long will it take my order to arrive? It depends on what kind of delivery you have chosen:
- For any TRASLUZ shop delivery from 0 to 5 working days.
- For peninsular delivery from 2 to 3 working days.
- For Ceuta, Melilla, Balearic Islands and Canary Islands delivery from 3 to 4 working days.
- Other countries, ask to ventaonline@trasluz.net . Can I remove any item from my shopping bag? Yes. From the shopping bag, click on trashcan. How can I make sure that I have completed my order correctly? You will receive a confirmation email. Otherwise contact us here: ventaonline@trasluz.net . Can I check the status of my delivery? Yes. Go to "My orders" and check it. How is the shop delivery process? Is case that you have chosen delivery to shop you will receive the confirmation mail. We will call you from the shop to comunicate that the garments are available (you will have 5 working days). You must carry the confirmation mail to get the garments. Am I going to receive the same item which I have seen on the photo? Yes, but you have to take into account that the configuration of your monitor may change them. Also, some of our handmade products could present a different finish. What can I do if I get a defective product? TRASLUZ only sells products in perfect conditions but if, exceptionally, you receive any defective item, do not hesitate to contact us here: ventaonline@trasluz.net . Can I retrieve my password? If you have forgotten your password, you can retrieve it in ‘ Login ’ or go to the bottom of the page and select ‘ My account ’. You will receive an email to reestablish it.

RETURNS

The garments must be in perfect condition, with their corresponding label, ticket and your return deposit slip. You can not exchange swimwear, underwear or personalized garments. In case of defective garments of wrong delivery please contact us to ventaonline@trasluz.net or calling to +34 947 473 261. How can I return an item? To return an item, you have to fill out the return deposit slip attached with your invoice, fill it out and send it to us altogether with the clothes you want give back. How long do I have to make a return? Exchanges must be made within 30 days from date of purchase. Do I have to make any payment to return an item? Yes, the shipping fees to our warehouse. TRASLUZ will not accept any return with unpaid postages. How will I get my refund? You will receive it just as you did the payment. When I will receive my refund? After approve the return you will receive the total amount before 15 working days. What shall I do if I get the wrong refund? Contact us immediately at ventaonline@trasluz.net and we will solve your problem as soon as possible.
Trasluz.net reserves the right to refuse returns sent after the deadline or any clothes that are not in perfect conditions.

CHANGES

Can I exchange my products? If you want to exhange an ítem, you have to make the return and a new online shopping.

NEWSLETTER

Is it possible to receive by email any Trasluz´s news or sales? Yes. You can select in ‘ My account ’ the option "Receive newsletter". You will receive information about news, offers and TRASLUZ events. You can leave the service with "Receive newsletter" option.



Trasluz.net WEBSITE LEGAL DISCLAIMER

1. OVERVIEW

This overview regulates the use (including mere access) and operation of the Website trasluz.net.
In compliance with the previsions of Law 34/2002, of July 11, of Services Information Society and Electronic Commerce, trasluz.net website is owned by CASUAL WEAR TRASLUZ, SL (hereinafter, TRASLUZ), registered in the trade register of Burgos, Volume 429, Book 220, Folio 184, Section 8, Sheet BU-7541, Signup 1, NIF: B09368457 with address for notifications purposes in Avda. Madrid, 18 (Industrial Estate Montenuevo) 09320 Valdorros, Burgos, Spain and email contacto@trasluz.net .

2. AGREEMENT TO THE TERMS OF USE

The use of this Website confers the status of Site User, which implies acceptance of these General Terms in the version published at the time in which it is accessed. Therefore, TRASLUZ recommends Users read them carefully each time they access to the Website.
Consequentially, it is the responsibility of all visitors and / or User to read carefully these Terms of Use in force in each of the occasions when they access this Website, so if it does not agree with any of the conditions herein, you should refrain from using this website.

3. USE OF THE WEBSITE

The User understands and voluntarily and expressly agrees that use of the Website trasluz.net performed in any case under his sole responsibility.
In using the trasluz.net Website, the User agrees not to perform any conduct that could damage the image, interests and rights of TRASLUZ or third parties or that could damage, disable or overburden the site, or that may impede in any way, the normal use of the site.
The Contents of trasluz.net site are made available to the User with information from its own sources and from third parties.
The inclusion of Contents in the trasluz.net site does not in any way constitute the provision of a service. User acknowledges that, as far as the application of law to specific cases is not automatic, but can vary depending on a variety of circumstances. Therefore, TRASLUZ recommend User decisions based on the information contained in the Contents without obtaining adequate professional advice.
TRASLUZ is not responsible for any errors or omissions that could suffer the contents of this website and assumes no obligation or commitment to verify or monitor the content and information on this website.

4. INDUSTRIAL AND INTELLECTUAL PROPERTY

The User acknowledge and agree with these Terms that all rights of industrial or intellectual property on the contents and / or any other elements on this website (including without limitation, trademarks, logos, trademarks names, text, images, graphics, designs, sounds, databases, software, flow charts, presentation, "look and feel", audio and video) are the exclusive property of TRASLUZ and / or third parties, who have the exclusive right to use in their trade.
Under no circumstances is the access to this Website imply any waiver, transmission, license or total or partial transfer of such rights, unless otherwise expressly stated. The General Conditions of Use of the Website do not give Users any other right to use, modify, operate, reproduction, distribution or public communication of the Website and / or its Content other than expressly provided herein. Any other use or exploitation of any rights will be subject wing prior express authorization specifically granted by TRASLUZ or third owner of the rights.
Any claims filed by users or third parties in relation to possible breaches of the rights of intellectual property on any of the contents of this website should be addressed to the email contacto@trasluz.net with the following information:

1.-Name and surname, address and email address of the plaintiff, or, where appropriate, of the person authorized to act on his behalf, stating the title under which holds the representation (hereinafter the claimant).
2.- Declaration by the claimant confirming to be the owner of the infringed rights, including his signature, physical or digital.
3.- Accurate description of the rights protected by the supposedly infringed intellectual property content as well as their exact location within the website.
4.- Declaration expressed by the claimant that the use of the contents has been made without the consent of the owner of the supposedly broken rights.
4.1 Domain names
In the same sense as mentioned in the preceding paragraph, the domain name trasluz.net and all those used to access directly to this site are exclusive property of TRASLUZ. Improper use thereof in trade would be a violation of the rights conferred by registration and will be prosecuted by the means provided in the legal regulations.
4.2- Copyright
The contents, text, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual creation in this website as well as the site itself as a whole, as multimedia artistic work, are protected as copyright by the legislation on intellectual property.
4.3- Personal use
TRASLUZ authorizes Users to use, view, obtain a temporary copy, download and store the contents and / or inserted items in the Web Site exclusively for their personal use, private and non-profit use; provided that in any case the origin and / or author thereof is indicated and, where appropriate, appears the copyright symbol and / or notes of industrial property of its owners.
The use of such elements, reproduction, communication and / or distribution for commercial purposes or financial gain, as well as modification, alteration or de-compilation is strictly prohibited.
For any other use except those expressly permitted, you must obtain the prior written consent of the owner of the rights in question.
4.4- Reserve of actions
Users of this Website agree to respect the rights set forth and avoid any action that could damage it, in any case reserving TRASLUZ to apply whatever means or legal actions that may correspond to defend their legitimate rights of intellectual and industrial property.

5. DISCLAIMER OF WARRANTY AND LIABILITY

5.1 Disclaimer of warranty and liability for de operation of the Website

TRASLUZ does not guarantee the availability and continuity of the functioning of the Website. TRASLUZ also shall in no event be held liable for any damages or losses that might be derived from:
1. The lack of availability or accessibility to the Website.
2. The interruption in the functioning of the Website or computing faults, telephone failures, disconnections, delays or blockages caused by deficiencies or overloading of telephone lines, the Internet system or other electronic systems produced in the course of its operation.
3. Lack of suitability of the Website for the specific needs of the Users and;
4. Other damages that might be caused by third parties through unauthorized intromissions or hackers outside the control of TRASLUZ.

Is not guaranteed the absence of viruses or other elements on the website introduced by third parties unrelated with TRASLUZ that might give rise to alterations in the hardware or software systems of the Users or electronic files and documents stored on their systems.

TRASLUZ adopts diverse protection measures to protect the Website and its contents against attacks by third parties. However, TRASLUZ not guarantee that unauthorized parties cannot gain access to the type of Website usage made by the User or the conditions, characteristics and circumstances in which such use is made. Consequently, it is in no way responsible for any damages that may result from such unauthorized access.

5.2 Disclaimer of warranty and liability for the use of Website services and contents by the Users

TRASLUZ shall in no event be responsible for the use that Users and / or third parties may make on the website or the content, or for any damages arising therefrom.

TRASLUZ excludes all liability for damages of any kind that may result from the use of the services and contents by Users or that may result from the lack of veracity, completeness and / or authenticity of the information that users provide about themselves and in particular but not exclusively, for damages of any kind that may result from the impersonation of another by a User in any kind of communication through the Website.

5.3 Disclaimer of warranty and liability for the Contents of the Website

TRASLUZ shall under no circumstances be responsible for any damage or harm that may result from:
1. Damages of any kind that may be due to lack of legality, reliability, usability, truthfulness, accuracy, completeness and timeliness of the Contents.
2. The unsuitability for any purpose and fulfillment of expectations generated by the Contents.

6. PERSONAL DATA

The user’s personal data is not recorded automatically by the simple act of visiting the Website trasluz.net. However, there is certain non-personal information does not identify a specific User which may be stored and recorded on TRASLUZ Net servers (e.g., type of Internet Browser and User operating system) in order to improve User browsing and trasluz.net site management.

The personal information you provide will be processed in a file for TRASLUZ CASUAL WEAR SL whose aims are:
1. Development, implementation and execution of the contract of sale of the products purchased, which will be held in Spanish.
2. Respond to requests we raised.
3. Provide information about TRASLUZ products including, in relation to these products, sending commercial communications by electronic mail or any other means of electronic communication (such as SMS) as well as making phone calls.

TRASLUZ may request certain personal data form User for the use of certain content or services, complying at all times Organic Law 15/1999 on Protection of Personal Data and regulations.

7. AMENDMENT AND TERMINATION OF SERVICES

The duration of this Website is, at first, undetermined, however TRASLUZ reserves the right to modify, suspend or terminate the provision of its services at any time and without prior notice, and these Terms.

8. APPLICABLE LAW AND JURISDICTION

These Terms of Use are governed by Spanish law. Any dispute regarding the Website trasluz.net is tried before the Spanish jurisdiction, the parties submit to the Courts of the city of Burgos, and their superiors, expressly renouncing all others if any, and were different of the index.





The easiest and most efficient way to request any clarification or to make any complaint, suggestion or comment, is by sending an e-mail to contacto@trasluz.net .

By accessing this Website and using it implies that accepts these Terms.

Copyright 2010. TRASLUZ CASUAL WEAR, S.L. All rights reserved and registered. Total or partial reproduction is forbidden.

Trasluz Universe

Large Families Videos - -
TRASLUZ CASUAL WEAR S.L. | Pol. Ind. Montenuevo | Avda. Madrid, 18 | 09320 - Valdorros (BURGOS) ESPAÑA | Tel: 947473261 | Fax: 947473263
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Size guide for kids

General size guide

Size-Age-Kids 2 years 3 years 4 years 6 years 8 years 10 years 12 years 14 years 16 years 18 years
Size-Age-Junior - - - - - - XS S M L
Height (cm) 86 - 97 98 - 102 103 - 109 110 - 121 122 - 133 134 - 146 147 - 159 160 - 172 - -
Measurements shown in the size guide refer to body measurements and not measurements of the garment.
The collection of skirts and trousers have adjustable waist inside -through elastic and button- to achieve a better adaptability in children.
One-size-fits for children are for a range of age from 3 to 14 years old.

Sizes for hats, scarfs and gloves

Size 2S 4L
Equivalence Under 4 years From 6 years

Sizes for socks and leotards

Size 0 1 2 4 6 8 10 12 14 16
Equivalence foot size 17 - 18 18 - 20 20 - 23 23 - 26 26 - 29 29 - 32 32 - 35 35 - 38 38 - 40 40 - 43

Sizes for belts

Size M L
Equivalence foot size 32 - 38 38 - 43

Sizes for belts

Size 2S 3M 4L
Equivalence 60 cm 65 cm 70 cm
The size is taken from the clothes.

Size guide for babies

General size guide

Size - age 1 month 3 months 6 months 12 months 18 months 2 years 3 years 4 years
Height (cm) 54 - 59 60 - 65 66 - 70 71 - 77 78 - 85 86 - 97 98 - 102 103 - 109
Measurements shown in the size guide refer to body measurements and not measurements of the garment.
The collection of skirts and trousers have adjustable waist inside -through elastic and button- to achieve a better adaptability in children.
Babies one size belong to the age from 0 to 2 years old.

Sizes for hats, scarfs and gloves

Size 2S 4L
Equivalence Under 9 months Under 2 years

Sizes for socks and leotards

Size 0 1 2 4
Equivalence foot size 17 - 18 18 - 20 20 - 23 23 - 26







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