RETURNS

The garments must be in perfect condition, with their corresponding label, ticket and your return deposit slip. You can not exchange swimwear or underwear. In case of the defective garment or wrong delivery please contact with us to ventaonline@trasluz.net on calling to +34 947 473 261. How can I return an item? To return an item, you have to fill out the return deposit slip attached with your invoice, fill it out and send it to us altogether with the clothes you want give back. How long do I have to make an exchange? Exchanges must be received latest on 11/12/2019. Do I have to make any payment to return an item? No, but only if you have received a wrong item or a defective item. Otherwise you will have to pay the shipping fees to our shop. TRASLUZ will not accept any exchange with unpaid postages. How will I get my refund? You will receive it just as you did the payment. In case of bank transfer please send us your bank account and we will transfer you the amount. When I will receive my refund? If we approve your request you will receive it maximum in 15 days. What shall I do if I get the wrong refund? Contact us immediately at ventaonline@trasluz.net and we will solve your problem as soon as possible.
Trasluz.net reserves the right to refuse returns sent after the deadline or any clothes that are not in perfect conditions.

CHANGES

Can I exchange my products? If you want to exhange an item, you have to make the return and a new online shopping.